Frequently Asked Questions

Our inventory contains wheelchairs, rollators, walkers, knee scooters, canes, crutches, commodes, and more. Inventory changes frequently, however. We also have packages of absorbent underwear.

The Get Equipment page shows the types of equipment we typically have available.  Please submit your request on that page.  If we have any questions, we will contact you.

Please visit our San Carlos location during its scheduled Saturday distribution hours.  Details are at the bottom of the web page.

Equipment is provided on a first-come, first-served basis.  We will do our best to accommodate your needs.

We do not deliver equipment to users.  Please pick it up from our San Carlos location during its scheduled Saturday distribution hours.  For equipment that comes in different sizes (e.g. wheelchairs), it’s also beneficial for you to try out the available options in person at our location.

We also do not pick up equipment.  Please drop it off at our San Carlos location during its scheduled Wednesday donation/return hours.

If you need transportation assistance, please check out SamTrans Paratransit / Redi-Wheels (pilot program now offers same-day paratransit trips based on availability), Peninsula Rides, the City of San Mateo’s Senior Rides program, or the PJCC Get Up & Go service.  Lugg can transport larger items.  Racct can collect all of your donations in one visit and distribute to multiple charities for you.

Please return the equipment if it’s still in good condition so that we can provide it to another client who needs it.  Once you are ready to return it, fill out the online donation form and then drop off the equipment at our San Carlos location during its scheduled Wednesday donation/return hours.

Funds come from grants and donations from Rotary Clubs, governmental and private organizations, and individuals like you.  We use these funds to cover the cost of cleaning, storing, and managing the equipment.  We have no paid employees and rely on our purpose-driven volunteers to carry out this initiative.

No, but donations are always greatly appreciated to help cover our ongoing expenses.

You are welcome to visit our San Carlos location during its open hours.  While we serve clients primarily in San Mateo County, we also help people in locations beyond.  If you are searching for a program geographically closer to you, check out ReCARES in Oakland, San Francisco, and Marin.

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